REFUNDS & EXCHANGES
Thank you for placing an order with thefreshdolls.com.
Please note that all sales are final, unless the order is damaged. If there is a problem with your order, please notify us within 30 days to help process your exchange or refund quickly. Shipping charges will not be refunded. Please have proof of purchase, and follow the steps below to start the process.
We cannot accept returns of products purchased from a retail store or Amazon or eBay.
For items purchased from our own website, see below:
If it is an issue on our end where we sent out the wrong item or a damaged product, send us a picture of what you received (for quality control purposes) and we can offer a replacement. If you wish to exchange a doll, you may be asked to return the item to us.
If it is a mailing issue where it got lost in transit, let us know and we will send out a replacement. If the tracking shows “delivered” or “Return To Sender” we can offer a replacement order sent to an alternative address, were we incur the cost.
Sizing Exchange for Clothing (Not Doll Fashion Sets)
If it is a sizing issue, we will offer a one-time free size replacement, 1 size smaller or bigger than the original size on the order. On large orders, we do not offer size replacements on more than 2 shirts in the order. We do not offer size exchanges on baby onesies and all-over print orders.
We do not offer size exchanges on baby onesies and all-over print orders.
For U.S. customers, you have up to 30 days after the shipped date to exchange purchased item(s) from our site. For international customers, you have up to 60 days after the shipped date to exchange purchased item(s) from our site.
No refunds or exchanges if you've simply "changed your mind."
In order to replacement an order, you MUST do the following:
1. Email info@WorldofEPI.com or call 1-888-374-3655
2. Provide your order number.
3. Provide a photo of wrong/damaged item.
4. Please let us know the changes necessary to correct the problem, ie: color, size, style, etc.
Please note: It may take a couple of weeks before you receive your replacement order.